• How can I check the status of my order?
You can check the status of your order by using the contact us form.

• Can I place an order over the phone?
We encourage you to order online, but if you would like to place an order over the telephone please check the contact us page.

• Do you ship to multiple addresses?
Currently flyinganyc.com will ship to only one address per order. Please place a separate order for each shipping addresses.

• Can I return merchandise, I purchased on your website at the Flying A store?
Unfortunately you cannot return merchandise purchased online to the store. If you have a return or exchange, please read our Return Policy for further information and instructions.

• Can I use a Gift Card purchased online in the Flying A store?
Yes. Gift cards can be used both online and in our store.

• How can I modify my order?
Please be advised that once an order has been placed we are unable to make any modifications to the order including cancellations.

• Do you ship internationally?
Yes, we ship internationally via USPS.

Orders are processed Monday through Friday, excluding holidays. Orders received on weekend days, holidays and after 2pm EST will begin processing the next business day. Shipping times may vary due to availability of merchandise.

• Payment Options
We accept the following forms of payment:
American Express, Visa, MasterCard, Discover and Flying A Gift Cards.
All orders are subject to credit card authorization and verification prior to processing and we will not ship orders unless all billing information is correct.

• Sales Tax
Tax free under $110 (clothing). 8.375% will be applied to all orders shipped to New York State of $110 or more; Sales tax is not charged on gift card shipments.

• Ordering and Shipping Confirmations
After ordering, you will receive two email confirmations; one from flyinganyc.com confirming receipt of your order and one from the shipper to notify you the tracking number and ship date of your package. You will then be able to check the status of your package online.

• Colors
Flyinganyc.com has made every effort to display as accurately as possible the colors of the merchandise that appear on our site. However, since the actual colors you see will depend on your monitor, we cannot guarantee that your monitor will accurately display the actual colors of the merchandise.

• Missing / Damaged Merchandise
We apologize for any problems that may have occurred with your order. Please contact us within 5 business days of receipt and we will try to assist you as quickly as possible.

• Item Availability
Although we make every effort to keep sufficient stock of items listed on our site, occasionally we do sell out of certain products. If we are out of stock on an item you have ordered, we will notify you via e-mail. Any changes will be reflected in your order total as well as your shipping confirmation.

• Telephone Orders
We encourage you to order online, but if you would like to place an order over the telephone please please check the contact us page.

For domestic orders, Flyinganyc.com offers the following shipping options (shipping cost depends on the weight of your package):

- Free FedEx Ground Shipping in continental US (Alaska and Hawaii are not eligible)
- FedEx 2nd Day
- Fedex Standard Overnight

• International Shipping
All international orders are shipping via USPS. Shipping cost depends on the weight of your package and is calculated during checkout.

Protecting your personal information is very important to us. In our shopping checkout process, we use a Secure Socket Layering (SSL), the industry-standard encryption technology that ensures the safety and security of your online order. When the letters "http" in the url change to "https," the "s" indicates you are in a secure area employing SSL; your browser may also give you a pop-up message that you're about to enter a secure area. In addition, you can identify the secure mode if you see either a solid key icon or a locked padlock icon at the lower portion of your browser window.

Please note: Final sale merchandise may not be returned or exchanged. This includes all vintage items, makeup, jewelry, hats, sunglasses, hair accessories, bathing suits, undergarments stockings and all sale items indicated Final Sale. If FINAL SALE items are returned to us they will be shipped back at the customer's expense unless prior authorization is granted.

Web returns and exchanges cannot be made in-store. Please use the contact us form with any questions.

• How to make a return or exchange

Print a copy of your order and enclose it with your return/exchange. All articles that belong to the same order MUST be returned to us at the same time in one single shipment. Pack and securely seal the merchandise, in the original package if possible and send pre-paid and insured to: Flying A, Web Return, 169 Spring Street, New York, NY 10012

> We cannot accept responsibility for reimbursement or compensation of lost packages without proof of delivery.
> When your return is received, we will credit the same credit card account with which the original purchase was made. We will process your return as soon as possible but please allow up to 2-weeks for your refund to be processed and up to two billing cycles for the return to appear on your credit card statement.
> Upon receipt of returned goods, flyinganyc.com has the right to deny credits if the merchandise does not meet the company return policy requirements.

Flyinganyc.com is committed to providing our customers with the highest quality products and services. We use the information we gather from our interactions with you to improve your shopping experience. Because we respect your privacy, we have instituted policies intended to ensure that your personal information is handled in a safe, secure, and responsible manner.

This Privacy Statement may change with the latest technology so please review this page periodically.

• The information we collect
- When you shop with Flyinanyc.com, we obtain information from you in order to complete your transaction. This may include your name, address, telephone number, email address and credit card number.
- When you register with us as an online customer, we may ask for additional information, such as your favorite designers.
- If you use one of our services, or participate in one of our online promotions, we may ask for additional information, such as your age, interests, or product preferences.
- To improve our web site, we may collect non-personal information about how users navigate through the site. We use "cookies" and other tracking technologies to collect non-personally identifiable information. Cookies are small pieces of information sent from a Web server to your computer. These allow us to personalize, customize and quickly process and complete your shopping experience without having to continually request the same basic information from you. Cookies are not used to store any personal information such as name, address or payment information.

• Use and disclosure of information
- We use the information we collect to process your purchase transactions in order to keep you informed about the status of your orders and to send you marketing and promotional materials by mail or e-mail. On occasion, we may also use this information to improve our product assortments, customer service, and overall shopping experience.
- We may provide information we collect to carefully selected third party service providers that help us bring you our products and services. For example, we may work with an outside company to assist us in distributing e-mailings.

© 2011 Flying A, Inc. ALL RIGHTS RESERVED. Please refer to the legal notice below for terms of use. This site is operated by Flying A. The website address is www.flyinganyc.com. The mailing address for Flying A is 169 Spring Street, New York, NY 10012.


As a user of this web site, you agree that your access to and use of this web site are subject to the terms and conditions set forth in this legal notice and all applicable laws, and that any such access or use is undertaken at your own risk. These terms and conditions are further subject to change at any time without prior notice. Any such changes will be reflected in the Legal Information area of the Flying A's web site.

• Site Content
All content, texts, graphics, code and software used on or incorporated into this web site, and the arrangement or integration of all such content, graphics, code and software, are subject to copyrights held by or licensed to Flying A, and all rights thereto are specifically reserved. Permission is granted to electronically copy and print hard copies of pages from this web site solely for personal, non-commercial purposes related to the placement of an order or shopping with Flying A. Any other use of this web site or content or information contained in this web site is strictly prohibited, unless the written permission of Flying A is first obtained.

• Related Copyrights and Trademarks
Flyinganyc.com and Flying A, as well as page headers, custom graphics, buttons, images and other content on this web site, are subject to trademark, service mark, trade dress, copyright and or other proprietary or intellectual property rights or licenses held by Flying A. Other trademarks, product names and company names or logos used on this web site are the property of their respective owners. Except as expressly authorized, the use or misuse of any trademarks, trade names, logos, images, graphics or content from this web site is strictly prohibited.

• Disclaimers
This web site may contain typographical errors or inaccuracies and may not be complete or current. Flying A therefore reserves the right to correct any errors, inaccuracies, or omissions (including after an order has been submitted) and to change or update information at any time without prior notice. Please note that such errors, inaccuracies, or omissions may relate to pricing and availability. We apologize for any inconvenience.

This web site, and any information or content on this web site, are provided "as is" with all faults. Flying A makes no representations or warranties of any kind, whether express or implied, with respect to this web site or content or information available on or through this website. Except as otherwise provided under applicable laws, neither Flying A nor its affiliates, nor the directors, officers, employees, agents, contractors, successors or assigns of each, shall be liable for any damages whatsoever arising out of or related to the use of this web site or any other web site linked to this web site. This limitation of liability applies to direct, indirect, sequential, special, punitive, or other damages you or others may suffer, as well as damages for lost profits, business interruption or the loss of data or information, even if Flying A is notified in advance of the potential for any such damages.

Flying A does not make any representations or warranties about any web site you may access through this web site. Any such web site is independent from Flying A, and Flying A has no control over, or responsibility with respect to, the information provided or activities undertaken by any such web site. A link between Flyinganyc.com and another web site further does not mean that Flying A endorses that web site. You need to make your own independent decisions regarding your interactions or communications with any other web site.

• Your Submissions
Flying A does not want to receive confidential, proprietary, or trade secret information through this web site (excluding information related to any order you submit). Please note that any information, materials, suggestions, ideas, or comments sent to Flyinganyc.com will be deemed non-confidential, and, by submitting any such information, you are granting Flying A an irrevocable and unrestricted license to use, modify, reproduce, transmit, display, and distribute such materials, information, suggestions, ideas, or comments for any purpose whatsoever. Please know, however, that we will not use your name in connection with any such materials, information, suggestions, ideas or comments unless we first obtain your permission or otherwise are required by law to do so. If you have any questions concerning an email submission, please contact us.

For more information on Flying A customer service, please contact us.

The following information is provided by the U. S. Federal Trade Commission as part of Project Clean. The symbols appearing on garment labels provide care instructions from the manufacturer.

BLEACHING			DRY CLEANING
	Bleach When Needed			Dryclean, Any Solvent
	Non-Chlorine Bleach When Needed			Dryclean, Petroleum Solvent Only
	Do Not Bleach			Dryclean, Any Solvent Except Trichloroethylene
IRONING				Dryclean, Low Heat
	Iron, Low			Do Not Dryclean
	Iron, Medium		DRYING
	Iron, High			Do Not Dry
	Do Not Iron			Do Not Tumble Dry
WASHING				Tumble Dry, Normal, Medium Heat
	Hand Wash			Drip Dry
	Machine Wash, Normal			Dry Flat
	Machine Wash, Permanent Press			Line Dry

As a minimum, laundering instructions include (in order) four symbols: washing, bleaching, drying, and ironing. Drycleaning instructions include one symbol. Additional symbols or words or both may be used to clarify the instructions. The water temperatures listed below are provided as a guideline. Actual water temperatures obtained in the home depend on washing machine settings (hot, warm, cold), regional supply temperatures, and water heater settings.